In July 2018, Sustainability Victoria (SV) issued an online survey to gather feedback on the FirstRate5 (FR5) technical support service, software development, and certificate generation website. More than 100 FirstRate5 users completed the survey.
The FirstRate5 technical support service is designed to provide users with a high level of support and a positive experience with the software tool and website. The survey responses have helped the FR5 support team to identify ways to improve the technical support service offered to FR5 users.
You can review the
2018 User Support Survey Report here.