FirstRate5 Customer Survey

Sustainability Victoria is conducting a survey to gather feedback about the FirstRate5 software and website, and FirstRate5's technical support service for the last year.

Click here to commence the survey.

The survey contains 20 questions and should take no more than 10 minutes to complete. The survey will remain open until 30th April 2021.

The results of this survey will be used to improve the FirstRate5 software and website, and user support service. All responses will be collated and will not be attributed to an individual. Only anonymised data will be reported publicly and the information will be held in accordance with Sustainability Victoria's privacy statement.

Sustainability Victoria appreciates you taking the time to complete the survey.

Introduction of Class 1 Group Certificates

Functionality has been added to the FirstRate5 website to allow users to produce Class 1 group certificates. When producing a group certificate, users will now need to select the appropriate dwelling type when entering the dwelling details (i.e. Class 1 or Class 2).

The Class 1 group certificates displays the minimum star rating of all dwellings listed on the certificate. This is different to the Class 2 group certificate, which displays the average rating.